If you’ve suffered an injury or got hurt at work, knowing where to go for help is important. At Fitzwilliam Road Medical Centre, our team is here to support you through your WorkCover claim. We offer experienced, caring support to help you recover and return to your normal life safely.
We proudly serve the communities of Old Toongabbie, Toongabbie, Pendle Hill, Wentworthville, Northmead, Winston Hills, Seven Hills, Constitution Hill, Bella Vista, Kellyville, Schofields, Marsden Park, Girraween, Westmead Parramatta, Greystanes, Merrylands, Prospect, Blacktown, Quakers Hill, surrounding suburbs and beyond.
Being injured at work can be stressful, not just physically, but emotionally and financially. That’s why it’s important that you have WorkCover to serve as your safety net in times of distress. When it happens, our team at Fitzwilliam Road Medical Centre is here to help you navigate the workers compensation system. Whether you have questions about WorkCover insurance or how to start your claim, we’ll walk you through every step in plain language.
Our GPs understand how the system works and will give you the medical care and the documentation you need for your WorkCover workers compensation claim.
At your WorkCover appointment, we focus on both your injury and how it affects your ability to work. We provide:
We will communicate with your employer, insurance provider, and allied health professionals, making sure everyone’s on the same page, so you can focus on healing.
Every patient’s injury and duration for recovery journey is different. Whether your injury is minor or more serious, our GPs offer treatment plans that suit your needs and complement your job role. We also work closely with specialists, physiotherapists, and other services when needed to help you get back on your feet.
Our WorkCover compensation support is always personalised. We help you get the care, rest, and guidance you need to safely get back to work and back to life.
If you’ve been injured at work, immediate and compassionate care is what you need the most. Our friendly team at Fitzwilliam Road Medical Centre is here to support your recovery with honest advice, expert care, and help in navigating your WorkCover claim.
Whether you’re from Old Toongabbie, Toongabbie, or surrounding areas like Pendle Hill, Wentworthville, Northmead, Winston Hills, Seven Hills, Constitution Hill, Bella Vista, Kellyville, Schofields, Marsden Park, Girraween, Westmead Parramatta, Greystanes, Merrylands, Prospect, Blacktown, Quakers Hill, surrounding suburbs and beyond, we’re here to care and guide you.
Book an appointment today and let’s start your recovery journey together.
It’s GP care to assess and manage a workplace injury, complete the Certificate of Capacity, coordinate referrals (e.g., physio, imaging), and help with return-to-work paperwork and reviews.
Get first aid if needed, tell your employer, and book a GP appointment to document the injury and complete a Certificate of Capacity. Your employer or you (or the GP) can then notify the insurer/claims service provider to start the claim.
Report the injury to your employer and notify the claims service provider (online/phone/email/post). icare explains the steps and contacts.
It’s the medical certificate your nominated treating doctor (usually your GP) completes to describe your injury and work capacity. Insurers use it to manage entitlements and return-to-work plans.
In most cases, certificates shouldn’t exceed 28 days (longer only with clinical reasons). Keep it current to avoid delays to entitlements.
No. See your GP promptly; the claim can be lodged after. Insurers may make provisional payments while assessing liability (up to 12 weeks of weekly payments and up to $10,000 in medical expenses).
Photo ID, employer and incident details, any forms/letters from the insurer, a medication list, and any previous certificates or test results. (Your doctor can submit certificates electronically.)
For accepted claims, insurers pay up to SIRA-set maximum fees for medical and allied health services. Ask reception about any practice fees if your claim is new or pending.
Yes—your GP coordinates care and referrals. Some services (especially ongoing allied health) may require insurer pre-approval and must follow SIRA schedules and approvals.
Yes. You can choose your Nominated Treating Doctor (NTD), typically your GP, who manages certification and recovery/return-to-work.
They’re adjusted tasks/hours that match your current capacity to help you recover at or back to work. Employers should identify suitable work options and have a return-to-work program.
Keep certificates up-to-date—insurers can delay or suspend weekly payments if certification isn’t current. Book reviews before the due date.
History/review discussions may be suitable by telehealth, but physical examination or forms may require an in-person visit, depending on your injury and insurer requirements.
Allow 30–60 minutes for initial assessments and certificates; longer if extra tests or referrals are needed. (Timeframes vary with injury complexity.)
